Vistry Group IT Service Desk

Vistry Group Customer Solutions

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KEYS Guides 7

• Keys - ISV Error Fix
• Incorrect address in KEYS
• Keys - How do I...
• Keys - Mobile App for Phones, Installation Instructions for Galliford Try Devices
• Keys - Mobile app install instructions

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COINS Guides 10

• COINS - Training Guides List
• COINS - Add MPANs/UPRNs to Plot Notes
• COINS mTick - How to set the plot Sort Order
• COINS - Viewing or reprinting a remittance advice
• COINS - Basic Navigation and Common Functions

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Vistry iPhone or iPad Guides 13

• Installing Company Portal & Outlook (BYOD)
• Adding Contacts from Outlook to your Vistry iPhone or iPad
• Installing the Company Portal on your Vistry iPhone or iPad
• Setting up your iPhone/iPad & Installing Company Portal
• Adding a Shared Mailbox to Vistry iPhone or iPad

See all 13 articles

Outlook Guides 6

• Setting your Out Of Office in Outlook (Desktop)
• Creating your signature in Outlook
• Setting Outlook Calendar Permissions
• Adjust Email cache in Outlook
• Save Emails as PDFs

See all 6 articles

Staff Services 1

• VistryPlus - Smart Spending App

Software Guides 2

• Installing Adobe Products
• Sharing documents externally via OneDrive

Using the Self-Service Portal 5

• Logging a Ticket via IT Self-Service Portal
• Ordering Hardware via IT Self-Service Portal
• Ordering Software via IT Self-Service Portal
• Review Your Open/Pending & Closed Tickets
• IT Self-Service Portal Knowledge Base (Solutions)

Roger365 5

• Agent Guide - Reception
• Reporting Guide
• Keys Integration for Sales
• Agent Guide
• Supervisor Guide

Ticket Solutions

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Guidance 2

• Legacy Application Data Explorer
• Right to be Forgotten - Legacy App Data Explorer

TI

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Cloud Systems 3

• Assigning a App or Flow a capacity licence opposed to a user licence.
• Managment of User and Licences in Keys
• Dynamics Capacity managment

COINS 29

• VUM-001 COINS User Maintenance
• VRF-001 COINS New Sector Request
• VUM-002 COINS DESKTOP IDs
• VSM-001 COINS Reconnecting Generators in non-Live environments (COINS v11.13)
• VSA-001 COINS Reverse HBCRM Journal using previous Journal definition

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Problem Managment 2

• How to raise a problem
• Problem Management Process

Workarounds 2

• Biosite
• Biosite

Facilities

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Facilities policies 0

Treasury

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Finance policies 1

• Expense Reimbursement Policy (Sample)

Group Design & Technical

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Global policies 1

• Employee Office Travel Policy (Sample)