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Vistry Group IT Service Desk
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Explore How-To's and learn best practices from our knowledge base.
Vistry Group Customer Solutions
KEYS Guides
7
Keys - ISV Error Fix
Incorrect address in KEYS
Keys - How do I...
Keys - Mobile App for Phones, Installation Instructions for Galliford Try Devices
Keys - Mobile app install instructions
See all 7 articles
COINS Guides
9
COINS - Training Guides List
COINS - Add MPANs/UPRNs to Plot Notes
COINS mTick - How to set the plot Sort Order
COINS - Viewing or reprinting a remittance advice
COINS - Basic Navigation and Common Functions
See all 9 articles
Vistry iPhone or iPad Guides
11
Setup your own iPhone or iPad for company apps (BYOD)
Adding Contacts from Outlook to your Vistry iPhone or iPad
Installing the Company Portal on your Vistry iPhone or iPad
Setting up your iPhone/iPad & Installing Company Portal
Adding a Shared Mailbox to Vistry iPhone or iPad
See all 11 articles
Outlook Guides
7
Setting your Out Of Office in Outlook (Desktop)
Creating your signature in Outlook
Setting Outlook Calendar Permissions
Creating/Modifying a shared mailbox rule
Adjust Email cache in Outlook
See all 7 articles
Staff Services
1
VistryPlus - Smart Spending App
Software Guides
2
Installing Adobe Products
Roger Agent Guide - Reception
Using the Self-Service Portal
5
Logging a Ticket via IT Self-Service Portal
Ordering Hardware via IT Self-Service Portal
Ordering Software via IT Self-Service Portal
Review Your Open/Pending & Closed Tickets
IT Self-Service Portal Knowledge Base (Solutions)
Ticket Solutions
Guidance
2
Legacy Application Data Explorer
Right to be Forgotten - Legacy App Data Explorer
TI
Cloud Systems
0
COINS
20
VUM-001 COINS User Maintenance
VUM-002 COINS DESKTOP IDs
VSM-001 COINS Reconnecting Generators in non-Live environments (COINS v11.13)
VSA-001 COINS Reverse HBCRM Journal using previous Journal definition
VUM-003 COINS How to enable Live access for COINS employees
See all 20 articles
Problem Managment
2
How to raise a problem
Problem Management Process
Workarounds
0
Facilities
Facilities policies
0
Treasury
Finance policies
1
Expense Reimbursement Policy (Sample)