To access the IT Self-Service portal, open your web browser (Chrome or Edge), go to the top left of your screen and you'll see a folder call Vistry Links. Click top open it, you'll be presented with the below menu, now select IT Self-Service.
You will now see the below screen. Click on New Ticket
Once you've done that you will be able to complete a new ticket. You will see that it's auto-populated the "Search a requester" field. If you're completing this on behalf of someone else, you will need to add their email address in.
Now you will need to add a subject. When you do this and go to the next field, you'll see the Related Articles section populate - have a look here to see if any of these can help you with your query.
If you don't see an article that's relative to your query, please continue and complete the form with as much detail as possible.
The "Impact" & "Priority" fields will automatically set to Low. If you believe that your query needs to be set to something different please select from the dropdown provided. Please note that Service Desk may re-prioritise your ticket.
Impact Options
- Low - Something is wrong, but I can continue to work
- Medium - I cannot work, but no one else is affected (e.g. monitor is broken - no other screen)
- High - Many people cannot work (e.g. COINS or KEYS is down)
Priority Options
- Low - I would like this resolved ASAP
- Medium - I would like this resolved this week
- High - I would like this resolved today
- Urgent - Business Critical
Once you've added in all the information required, and attached any images or documentation to support your query, click "submit" and your ticket will be passed to Service Desk for investigation.