Description
COINS – How to rectify errors on failed transactions
Process
COINS may send us an email notification that they are currently re-processing failed transactions in your environment. You may receive emails containing error messages during this process. You can rectify these errors within your ERP+ by doing the following:
1) Within COINS, access System > Enterprise Service Bus > ESB Inbound Messages
2) Set the Status filter to Error, and then click on the filter icon in the bottom-right of the screen.
3) You can then select any of the errored transactions and click on the arrow next to the Retry Message button, in order to reprocess the failed transaction.
4) If the transaction has still failed to reprocess, you can view the reason for this failure by clicking on the Response button for that particular message.
This will open a pop-up box explaining the reason why COINS rejected the message. You can then make the required adjustments within COINS in order to rectify the issue, once this has been done you can Retry the message again (as performed in step 3).
If you are still receiving errors and are unsure on the adjustments needed to be made, please raise a Access Support case which will then be investigated by the relevant support team.
Notes
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