Description
To explain how to extend cache for emails or search the server for older emails.
Process
In Outlook, got to "File"
Then go to "Account Settings" then "Account Settings"
Double click where you can see your email address for instance "Ben.Rich@vistrygroup.co.uk"
From here you can then extend the time you wish to store emails on your local computer to make older emails easily searchable.
Once the time frame is set, press "Next" and then "Done" to complete
When viewing emails in Outlook, navigate to the email folder where you are expecting to see older emails - Scroll to the bottom of the emails until they stop loading and you will see the following option. Press "Click here to view more on the Microsoft Exchange"
This will allow you to view emails further back.
Notes
If you need any assistance with the above, please contact the IT Service Desk